KCEOC CAP Receives FAHE Award of Excellence

KCEOC CAP Receives FAHE Award of Excellence

For Outstanding performance, programs, & efforts in the face of the COVID-19 Pandemic



KCEOC CAP’s dedication to providing essential services to the underserved people of Southeast Kentucky was increased during the Covid-19 pandemic. Essential services such as LIHEAP, crisis housing, youth crisis housing, rapid re-housing, head start and early head start classrooms, child development classes, weatherization, senior home care, at-risk children feeding services, meal delivery to senior citizens, housing counseling, home ownership programs, job training and placement services, and other services not only did not stop during the pandemic, but they were increased to serve even more clients. Every member and employee of KCEOC worked tirelessly to ensure the Community Action Promise was upheld no matter what obstacle they encountered; from LIHEAP staff processing curbside applications in March’s ice storm so that clients would not have their utilities disconnected, to the IT department working around the clock to ensure our clients could be served remotely during not only quarantine and ice storm, but also the floods that ravaged southeast Kentucky this past April, to the maintenance workers that came in at 4am to ensure the building was thoroughly disinfected and safe for our clients, to the weatherization crew working in 90 degree weather in full PPE to protect the homeowners, to the shelter staff working front line to protect the vulnerable homeless population, the career center working around the clock to assist over 15,000 people file for unemployment, to the case managers, that continued to help clients create change and remain dedicated to bettering their lives in uncertain and scary times, several clients have said that these interactions have helped them remain sober during the pandemic when fear, anxiety, and isolation would have made it easy to relapse.


As President/CEO Paul Dole stated, “When you work in community action, you have to be prepared to serve on the front lines no matter what- we won’t ever stop serving our communities, but we will keep our clients and our staff safe by making smart decisions. With appropriate and innovated safety alterations, KCEOC Community Action Partnership was not only able to remain open, but expanded all 26 programs to best serve our community. The people we serve are living in areas that have been hit especially hard by the pandemic, and that was our main concern, we knew that we serve the vulnerable populations that carry the highest risk of infection, and with that- the highest risk of isolation. We knew our community was in danger, we knew we had to step in. We are grateful to be in partnership with an agency such as FAHE that not only recognizes our efforts but also actively engages in the fight to benefit the community as well.”